Family Medicine and Walk-in Clinics

Every patient's history, before they reach the exam room.

Patients scan a QR code in the waiting room or open a link before booked visits. Your EMR gets a structured history that follows up on every answer.

Book a 15-minute demo

30 days free access for verified physicians. No credit card.

PHIPA and HIPAACanadian and US data residencyConnects directly with your EMR

Sound familiar?

The problem

01
A walk-in queue with no history
Walk-in patients arrive with no history you can see. Every visit starts with the same questions before you can get to the problem.
02
The same questions, every visit
Medications, allergies and history get asked again at each appointment, and the answers vary with who asked and how busy the day was.
03
Phones ringing through clinic hours
Booking requests, refill calls and after-hours messages compete with the patients standing at the desk.

Link to chart. Three steps.

How it works

Step 01
The patient opens a link or scans a QR code.
Step 02
Athel runs the primary care interview and adapts to every answer.
Step 03
You open a structured history in your EMR before you walk in.

The interview. What it covers.

07 topics

Reason for visit, in the patient's words
Symptom onset and timing
Character and severity
Associated symptoms
Current medications
Allergies
Relevant medical history

Patients scan a QR code in the waiting room, or get a link before booked visits. Questions adapt to the reason for the visit, and patients can answer in their own language.

Already have intake forms?

Send them over and we'll build them into the interview. Send your forms →

Interactive demo · Clinical intake

Hear the Co-Clinician run an intake.

Pick a specialty and press play. The report builds itself while the patient talks, then lands in your EMR before they walk in.

Claim free access →

Jordan Ellis

34 F · Cough and fever, 5 days

Ready

Same-day visit

Press play to start the interview

The assistant will interview Jordan and draft the report as the answers come in.

0:00 / 1:02Text preview

athelai.com/dashboard/reports/gp-je

AI-Powered Medical Interview

Patient Report

General Practice · Same-day visit

Jordan Ellis

DOB 1992-02-14 · 34 yrs · F

Urgency: pending

Symptom screening

0/6 captured

Fever of 38°C or higher?

Productive cough?

Shortness of breath?

Pleuritic chest pain?

Chronic lung or heart disease?

Medication allergies?

Clinical assessment

Waiting for interview

Simulated patients and data for demonstration. Reports are drafted for clinician review.

What lands in your chart.

Sample report

Physician reportSample. Fictional patient.

Primary care intake report

Fictional patient · 41 F · Walk-in · Completed in the waiting room

Chief complaint

"It burns when I pee and I'm going all the time."

History of present illness

Dysuria and urinary frequency for 2 days. Mild suprapubic discomfort, 3/10. No fever or chills reported. No flank pain. No visible hematuria. LMP 2 weeks ago. Similar episode about a year ago, treated at a walk-in clinic.

Medications

Cetirizine 10 mg as needed

Allergies

Sulfa drugs (hives)

Relevant history

Seasonal allergies. No diabetes. No kidney problems reported.

Flagged for review

Allergy to sulfa drugs.

Similar episode about 1 year ago.

Contains only what the patient reported. For clinician review.

Works alongside your scribe.

Around the visit

Your scribe documents the visit. Athel takes the history before it and answers the phones around it.

Patient OS Reception

Every call answered, 24/7.

Bookings, refill requests and after-hours calls handled.

Call our AI receptionist: 833-735-0181 About Patient OS Reception →

Dictation

Speak the note. It's ready when you stop.

Speak the visit note between patients and it's ready when you stop.

About Dictation →

Built for clinical precision.

PIPEDACompliant
HIPAACompliant

01Only what the patient saidThe report contains only what the patient reported. Strict guardrails keep anything else out.
02No diagnosisAthel is clinical decision support. It does not diagnose or treat.
03You review everythingThe clinician reviews every report and makes every clinical decision.
04PHIPA and HIPAA compliantCanadian and US data residency.

Athel provides clinical decision support intended to assist healthcare professionals and does not independently diagnose, treat, or replace clinical judgment. Its applicable functions are intended to qualify as non-device clinical decision support under applicable U.S. and Canadian regulatory frameworks.

In practice today.

Field deployments

10 min

saved per appointment in a primary care clinic (Case 02)

A 3-doctor walk-in and family practice in Brampton runs on Athel.

Questions. Answered.

06 questions

01Does this replace my AI scribe?

No. Athel takes the history before the visit and handles the phones, which a scribe does not do. It works alongside the AI scribe you already use.

02How do walk-in patients start the interview?

Walk-in patients scan a QR code in the waiting room and complete the interview on their own phone while they wait. The structured history is in your EMR before they reach the exam room.

03Does it work for booked appointments?

Yes. Patients with a booked visit get a link and complete the interview before they arrive. You open their structured history in your EMR before you walk in.

04What languages does Athel support?

The clinical interview runs in multiple languages, so patients can answer in their own. The AI receptionist answers calls in English.

05How much time does Athel save?

In one primary care clinic, Athel saved 10 minutes per appointment (Case 02). Results depend on visit type and how the clinic uses the interview.

06Does Athel diagnose patients?

No. Athel is clinical decision support and does not diagnose or treat. It records what the patient reports, and the physician reviews it and makes every clinical decision.